TRANSPORT AGREEMENT

Thank you for choosing CeramiCharm LLC. To ensure the safe and timely delivery of your order, please read the following shipping terms carefully.

1. Import and export standards
   We strictly comply with US customs and related import and export regulations to ensure that all exported goods meet the legal requirements of the destination country.
   All products comply with US FDA and related food safety standards to ensure that the dinner plates are safe and harmless and suitable for food contact.
   When shipping internationally, customers need to comply with local customs regulations, and any tariffs and import taxes that may be involved are the responsibility of the customer.
2. Logistics and transportation partner companies
   The main logistics service providers we cooperate with include FedEx, UPS, USPS and local express companies in some areas to ensure that the transportation network covers a wide range and the service is stable.
   The specific logistics method of the order is automatically selected by us based on the delivery address and package weight.
   For bulk orders or special needs, we can coordinate with professional freight companies to provide customized logistics solutions.
3. Shipping time
   Transportation within the United States: Generally, orders will be shipped within 1-3 working days, and the shipping time is usually 3-7 working days, which varies slightly according to different regions.
   International transportation: The processing time for international orders is 3-5 working days, and the shipping time depends on the destination country and customs clearance efficiency, generally between 7-21 working days.
   Holidays, bad weather or force majeure may cause shipping delays, please understand.
4. Provide international transportation
   We support shipping to most countries and regions in the world, and international customers are welcome to purchase.
   Due to different customs policies in various countries, international transportation may involve additional taxes, import restrictions or customs clearance procedures, and the relevant costs and responsibilities are borne by the buyer.
   Once an international order is shipped, if there is a delay, loss or damage during transportation, we will assist in contacting the logistics company for claims, but we will not bear additional responsibility.
5. Order tracking
   After all orders are shipped, we will send a notification containing the tracking number by email, and you can check the status of the package in real time.
   If there is any abnormal transportation, please contact our customer service team in time for assistance.