HELP CENTER

Thank you for visiting CeramiCharm LLC’s FAQ Center!

1. How do I place an order?
   You can browse products through our website, select the dinner plates you like, add them to the shopping cart and complete the checkout. We support a variety of payment methods, and you will be notified by email after the order is confirmed.
2. What are the payment methods?
   We accept major credit cards (Visa, MasterCard, American Express), debit cards, and some electronic payment methods (such as PayPal). All payment information is processed securely and encrypted.
3. How long does it take for the order to be shipped?
   Generally, orders are processed and shipped within 1-3 business days, and the specific delivery time depends on your location and logistics service provider. There may be delays during holidays or special circumstances.
4. How do I track my order?
   After the order is shipped, we will send an email with a tracking number, which you can use to check the status of the package on the logistics website.
5. Do you support returns and exchanges?
   We provide a 30-day return and exchange service. The product must be in its original packaging and unused state. If there is any quality problem with the product, please contact customer service in time for assistance. For detailed return and exchange policy, please refer to the website return and exchange page.
6. How much is the shipping cost?
   Free shipping is provided for shipping. Please refer to the checkout page and shipping instructions for specific shipping policies.
7. Is my personal information safe?
   We use advanced security technology to protect your personal information. For detailed privacy policy, please refer to the website “Privacy Policy” page.
8. Do the prices on the website include taxes?
   The website prices generally do not include state sales tax. Taxes will be automatically calculated and displayed based on the delivery address at checkout.
9. Can I cancel the order?
   After the order is confirmed, if you need to cancel, please contact customer service as soon as possible. If the order has been shipped, you need to follow the return process.
10. How to contact customer service?
    You can contact our customer service team by phone or email on the website’s “Contact Us” page, and we will respond within 1-2 business days.